YORKSHIRE GREEN HEATING - VOL 18

As we step into 2026, a simple commitment from us

The New Year always brings a moment of reflection a chance to reset, refine, and improve.

Our resolution as a business is straightforward: to keep getting better and to let our customers hold us accountable.

If there’s anything you feel we could improve this year communication, booking, follow-ups, clarity we genuinely want to hear it. You can reply to this email, message us on WhatsApp, or mention it the next time we’re in your home.

Good businesses listen. Great ones adapt.

Strengthening How We Stay Connected

Very soon, you may notice a new voice on our phone lines.

Her name is Trinity.

If you’ve ever seen The Matrix, you’ll recognise Trinity as the calm presence that keeps the connection open — making sure the message always gets through. That idea is exactly why we chose the name.

What’s changing (and what isn’t)

Nothing is changing about the people behind Yorkshire Green Heating.

• Kenneth will still be making outbound calls and handling follow-ups

• Kristine will still be answering calls and managing the office

Trinity doesn’t replace anyone. She supports the team.

When all staff are already on calls or when we’re closed - Trinity will answer, take your details, and pass the message instantly to all office devices. As soon as someone is free, we can text or call you back with full context.

No missed calls. No waiting. Just better access — coming very soon.

Thank you for being part of that journey.

Here’s to a calm, considered, well-supported year ahead.

Warm regards,

The Yorkshire Green Heating Team